Complaints can only be made via Tenniscores (Formulaires); when the complaints' officer receives one, she sends a copy to the president and the statistician concerned. The person complaining will receive an "acknowledgment of receipt" and a warning is immediately sent to the person or persons concerned that a complaint has been lodged against her or them. The complaint is studied at the next council meeting. All complaints are kept in a file. After examination of the complaint, the warning may be followed by a letter stipulating the consequence.
Serious complaints are divided into two categories:
- Lack of respect towards one or more players.
- Lack of respect for the Code of Regulations.
1st offense (A or B) , Yellow Code: Warning, and letter is sent to the player concerned, the captain, to the coach, and to the pro responsible for TFIM.
When the Board determines that the situation is serious and repeated, the following consequences can be imposed:
For a 2nd and 3rd offense that must be in the same category (A or B).
2nd offense of the same category A. or B. Code Orange : Suspension for 3 matches, and letter sent to the player concerned, the captain, the coach, the pro responsible of TFIM and the management of the club.
3rd offense of the same category A. or B. Red Code: Board meeting; suspension for the season or prohibition for the player to be a member of TFIM. Letter sent to the player concerned, the captain, the coach, the pro responsible of TFIM and the management of the club.
NOTE: The captain is an example to her players and must see to the well-being and respect of the rules, her team and her opponents. For these important reasons, if the offense charged relates to a captain, that captain could be removed from her captaincy. Another player will have to be named in her place.